Refund Policy

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Return & Refund Policy

All Forgeclips products are digital items delivered directly to your email or account after purchase.
We always put our customers first, and our goal is to ensure you receive a high-quality digital product that works exactly as expected.

Digital Delivery

All Forgeclips products are created manually and delivered digitally.
You will receive your digital files within 48 hours after we receive your order.

If you have not received your files within this timeframe, please get in touch with us anytime at info@forgeclips.com - we will check immediately and resend if needed.

Digital Products - No Returns or Exchanges

Because digital items cannot be physically returned, all sales are final once the files have been delivered or accessed.

This includes:

  • video templates

  • video frameworks

  • mockups

  • presets

  • project files

  • bundles and discounted items

  • custom digital work

By purchasing from Forgeclips, you agree to receive immediate (or 48h) access to digital content and acknowledge that this removes the right to return or cancel.

Customer-First Commitment

Your satisfaction is our top priority.

If you experience any issue - technical, file-related, download-related, or anything else - we will do everything possible to resolve it, including:

  • re-sending files

  • fixing corrupted or incorrect files

  • providing updated versions

  • offering technical assistance

  • helping you implement the product

We are here to make sure you can fully use and enjoy the digital item you purchased.

Accidental Purchases

If you placed an order by mistake, contact us before receiving or downloading the files.
If delivery has not yet occurred, we may be able to help on a case-by-case basis.

EU 14-Day Digital Content Notice

Under EU law, the 14-day cooling-off period does not apply to digital goods once delivery or download begins.

By purchasing a Forgeclips digital product:

  • you agree to the digital delivery within 48 hours, and

  • you consent to losing the right to withdraw or return once the files are delivered or accessed.

Refunds (Exceptional Cases Only)

Refunds are only possible in exceptional cases, such as:

  • duplicate purchases

  • accidental orders before digital delivery

  • or technical issues we cannot resolve

If approved, a refund will be issued to your original payment method.
Refunds typically appear within 10 business days.
If 15 business days pass without the refund appearing, contact us at info@forgeclips.com.

Contact Us

For any questions, file issues, or assistance, feel free to contact us anytime:

info@forgeclips.com

We are always here to help.